PayPal has announced new terms to their Buyer Protection scheme that will take effect from 17th June this year.
Buyer protection will be extended to cover services, digital goods, travel tickets and other intangible items. Needless to say, tangible goods have been covered for a number of years.
From the same date, PayPal is also extending the time for buyers to open a dispute from 45 to 180 days. This brings it inline with similar protections offered by credit card companies. The extended buyer protection applies to people who use a UK PayPal account to make a purchase from a UK or overseas seller on and off-eBay.
As PayPal’s statement notes: “From 17 June 2014 PayPal will reimburse UK buyers if they do not receive these items or services or if the goods or services provided do not match the seller’s description.”
Cameron McLean, PayPal’s UK managing director, commented, “PayPal is delighted to give people in the UK even greater reassurance when they’re buying goods and services. These changes follow feedback from customers who have asked us to extend buyer protection to cover services and items such as travel tickets and digital goods. They underline PayPal’s reputation as the faster, safer way to pay online, on smartphones and in-store.”
At first glance it’s easy to see why this change makes a lot of sense when it comes to buyer confidence. But it could also represent a great many headaches for sellers.
Could a buyer really hold on for nearly six months before filing a claim? Is PayPal competent to adjudicate on such claims dating back a while? How does this play with eBay’s own buyer protection programmes for items that have been bought on eBay? Lots of answered questions.
You’ll doubtless have other thoughts. And do share them.