Hermes has announced it will launch a new tailored service for ecommerce SMEs later this spring. We look forward to sharing further and exact details (including a date!) as soon as we can but this is what we have so far.
The myHermes Business Account will offer a range of benefits including a new pricing structure, a dedicated account manager for sellers and access to UK based customer support.
The myHermes Business Account will also be integrated with third-party ecommerce platforms, such as ChannelAdvisor and eSellerPro, to offer sellers visibility and control over their day-to-day shipping operations.
Account holders will also apparently be able to take advantage of free van collection if they send more than 150 parcels a week. Customers will also benefit from a flexible pricing schedule. Details of that are not currently available to Tamebay.
Jonathan Bennett of myHermes said: “The delivery element is an absolutely key part of any online business and can quite simply make the difference between success and failure. The myHermes Business Account is specifically designed to help SMEs save time and money and ensure they in turn are able to provide an even better service to their customer base. It is without doubt the strongest SME delivery solution currently on the market and is just one of several new service developments planned this year.”
These are all moves in the right direction and its good to see such services emerging from the new breed of couriers. But the devil will be in the detail and the proof in the pudding. We look forward to reporting more details, and customer satisfaction from SME customers when it launched, in due course.
