It sounds a bit obvious, but do you know what you’re paying for and are you still using all the services that you’ve signed up for? It’s worth casting an eye over your invoice every now and then to make sure you’re not wasting money.
That’s what Tamebay reader Tony did and discovered a line item on his eBay invoice for a sales report at £3.01 per month. Not having a clue what it might relate to he asked Tamebay and our first guess that it was for turned out to be right.
Sales Reports Plus is one of those things you might never have been aware of signing up to – it comes free with some eBay shop subscriptions. If you cancel your shop subscription, even though you never signed up for it, you’ll need to cancel your Sales Report Plus subscription as well.
Another item you might forget to cancel is your Selling Manager Pro subscription which again comes for free with some eBay shop subscriptions. You might forget that it’s £4.99 per month if you’ve never paid for it, but cancel your shop and eBay will start billing you monthly.
For Tony it all turned out rather nicely. eBay checked and found that he’d never used Sales Reports Plus and as a one off discretionary gesture refunded all those £3 fees back to 2008 – a tidy sum of a £210 credit. In reality however we wouldn’t expect credits for all as a matter of routine and it’s up to you to make sure you cancel any subscriptions you don’t want to pay for.
When I checked my invoices a while back I discovered that for one listing eBay had been charging picture enhancements. As this item was on a permanent 3 day relist, and this had gone on for over a year, it added up to over £280 This happened last year when at the time billing errors were reported on TameBay (thank you TB!). Do you think eBay would have noticed it and then contacted me to say: Good news, we have over charged you so here’s a whopping big refund? I doubt it…..
Once reported eBay refunded in full and also gave me a £60 goodwill gesture. 🙂
Check your bills!!
Just found out that I have been paying for Sales Reports Plus without my knowledge. Ebay tried to say it was something I “inadvertently signed up for”! told them it wasn’t as I only signed up for basic shop at the price of £19.99. Had I been made aware of the extras I would have opted out of them at the first opportunity.
I am in the process of sorting this out with ebay, hopefully I will get back my money for this as its a service I have never used, and would never use.
I am so shocked that ebay have been able to do this! Thanks to this post I have been made aware of it.
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