ReplyManager‘s latest update has added full support for the eBay Resolution Center in addition to existing eBay My Messages. They have also released an integration for ChannelAdvisor.
ReplyManager’s eBay Resolution Center integration allows users to view and respond to existing eBay cases directly from the ReplyManager application. Users are also able to organize cases with Category Tags and respond quickly with Standard Replies. These features are unique to ReplyManager and help sellers resolve cases more efficiently.
ChannelAdvisor subscribers can now also search and track ChannelAdvisor order data from within ReplyManager. The search pulls data using the sender’s eBay ID or email address (including anonymous addresses from Amazon) and displays results in ReplyManager. Users are also able to search ChannelAdvisor inventory from eBay messages.
The middle of the Summer holidays might be early to think about Christmas, but now is the ideal time of year to consider putting in place a solution like ReplyManager. Not only can you handle messages from multiple eBay and Amazon accounts in one dashboard, but you can also assign them to different employees and set up autoresponders for when your business is closed over the holiday period.
ReplyManager offer a 15 day free trial so that you can road test the solution for yourself.