eBay Click & Collect orders ARE covered by Seller Protection

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We received an email from a Tamebay reader who was concerned as when they checked the PayPal payments page for some of their Click & Collect orders it appeared that they weren’t covered by seller protection. This despite the fact that they were shipping via Parcelforce with full tracking and an online signature.

What made the matter worse was that the seller telephoned PayPal for verification and some wires got crossed with the response and they were advised to cancel the sale if they weren’t willing to ship without seller protection.

Paypal Not Eligible

We’ve checked the situation with eBay and are happy to report that regardless of what it says on the PayPal payment page all Click & Collect orders on eBay are indeed covered by Seller Protection so long as you have the requisite proof of delivery. eBay told us:

“Due to a technical issue, some sellers are seeing a PayPal message saying Click & Collect at Argos transactions are not eligible for Seller Protection. We wanted to reassure you that all sellers are covered by eBay and PayPal Protections on these orders, and sellers should continue to ship items to Argos. We’re working hard to resolve this and apologise for any inconvenience this may have caused.”

5 Responses

  1. Luckily not a problem for us, all our Argos C&C payments state they’re “eligible for Seller Protection”

  2. “Due to a technical issue… we’ll cover what we feel like covering and ignore what we feel like ignoring”. -ebay.

  3. Reinforces our decision not to go with this.

    Not happy involving 3rd parties in our business and am sure that any problems will always rebound on the seller.

    Ebay’s policy is to shoot the seller first, then ask questions later.

    Also don’t like the battering ram approach to demanding fast and free to be eligible.

    Sales on non-Ebay sites are now growing for us and we are now selling as much on non-Ebay, whilst keeping our existing Ebay sales.

    Double bubble with half the trouble!


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