On Friday evening a software glitch caused a number of seller’s items to be priced at 1p on Amazon.
Amazon are having a glitch on their site and loads of stuff is selling for 1p. I just bought an incense holder, don't even need it.
— Joely Thompson (@_joelythompson) December 12, 2014
We don’t know how many sellers were affected, but sadly the general public appear to have jumped at the chance to take advantage, even to the extent of buying items they neither want nor need.
The glitch occurred between 7pm and Repricer had a fix in place by 8pm. However in that space of time some sellers saw many hundreds of sales.
What to do if you were affected
If you were affected then Repricer have been communicating with Amazon and have confirmed that Amazon will not penalise sellers for this error. They tell us that Amazon have been given details of all sellers and transactions affected.
You should get in touch with both Amazon to have the sales cancelled and with Repricer for additional support. Whilst you may receive warnings about your seller metrics Tamebay have been assured that any defects arising from the incident won’t be counted against your account.
There is a bigger issue for those sellers who fulfil orders using Amazon FBA as it’s likely that some shipments occurred before the issue was identified. Again you should contact both Amazon and Repricer and they have assured us that they are there to assist you.
Repricer are there to help you
Naturally Repricer are devastated that the glitch happened and they understand that if you’re one of the affected sellers you’re likely to be angry and worried. They are assuring their customers that they are there to assist you and will be contacting all affected sellers to assist.
We know it’s the busiest time of year and it sounds trite to say try and stay calm under the circumstances. However what’s happened has happened and the important thing now is to get the situation rectified as swiftly as possible so that you can concentrate on shipping orders and maximising on the Christmas season.
If you were affected you can contract repricer on 028 7136 3727 for assistance.
Full statement from Brendan, CEO of Repricer
We experienced a problem with RepricerExpress on Friday evening which caused incorrect pricing to be sent to Amazon. We managed to get the problem resolved so that any new prices going to Amazon were correct within about an hour of the problem being reported. It took a further few hours to get incorrect prices reverted to their original prices where possible.
I understand that this issue comes at the most important time of the year for our customers and I am deeply sorry by the disruption that has been caused. We have communicated with Amazon to help minimise orders with incorrect prices being shipped and we encourage sellers to contact Amazon for up to date info on this.
Again I would like to take this opportunity to apologise to our customers and to Amazon for this issue. We will continue to investigate the cause and to put measures in place to prevent it from happening again. One of the things all sellers can do to prevent this issue from happening again is to ensure that they do not de-activate the pricing alerts facility provided by Amazon which caters for potential repricing errors.
We take a lot of pride in the levels of service we provide so everyone here is disappointed that our customers have experienced this issue. We will continue to work to provide the highest levels of service we can in order to regain the trust and confidence of our customers.