eBay have announced that the one millionth item was bought through their Click & Collect programme during the Christmas trading period.
Having set a target to get 65,000 sellers offering Click & Collect by Christmas, they have exceeded all expectations. Over 140,000 sellers are now enrolled in Click & Collect at Argos and some 30 million items are available for collection from just under 700 Argos stores.
eBay tell us that feedback from customers ranks their service as amongst the best Click & Collect experience on the high street and Tanya Lawler VP eBay Marketplaces, said: “We’ve heard a lot about the Click & Collect Christmas but it’s always been about the big guys dominating Britain’s high streets. eBay is democratising Click & Collect, unlocking the high street for thousands of small businesses up and down the country that can now offer their customers the convenience of collecting in-store”.
Tanya raises an interesting point, too often we berate eBay for pandering to the Outlet sellers and ignoring small businesses. Most of the Outlets have their own Click & Collect programs so this is one service they’re offering which really does benefit the smaller retailer the most – how else could the likes of you and I offer a Click and Collect service… and best of all it’s totally free for both sellers and buyers alike!
Alice Cross-Watson, Marketing Director of , a family business selling specialist car spares for Volkswagens, said: “Customers really appreciate another convenient choice that fits in with their busy lives. We began using eBay Click & Collect in September 2014 to great success. So far we’ve had hundreds of orders being collected from Argos, and its showing no signs of slowing down“.
Are you offering Click & Collect on your listings? If not why not? Whether or not you’d personally like to collect your eBay purchases at Argos shouldn’t stop you offering Click & Collect, the only reason for not opting in is if your items are out of the size/weight limits or if you can’t use one of the approved couriers. Other than that it makes sense to offer the service and give your customers the option of home delivery or collection next time they pass their local Argos store.