Retail and Sports Systems have up until now been using a bespoke shipping management tool which could not provide the company with the level of agility it was looking for in order to provide a flexible and reliable delivery service, particularly for international deliveries. To solve this they’ve just announced a partnership with NetDespatch.
NetDespatch provides a shipping, tracking and systems integration platform for postal and parcel carriers worldwide. The platform currently enables carriers to provide more than 130,000 of their business customers with solutions to seamlessly integrate ecommerce websites, sales order processing and warehouse systems at point of despatch. Users can print the correct shipping labels, customs documentation and manifests, and automatically pre-advise their carrier of incoming parcels.
Retail and Sports Systems Ltd, whose clients include Fulham FC, Campo Sports and Middlesbrough FC, in order to simplify despatch of both domestic and international parcels. Retail and Sports Systems can now offer its clients an off the shelf seamless ecommerce delivery experience using a wide range of domestic and international carriers, as well as access to Click and Collect delivery services at a major UK supermarket chain.
The integration means that as soon as a parcel is selected for despatch, the correct label for the chosen carrier is automatically produced in their customer’s warehouse ensuring that each parcel is correctly addressed and complies with the carrier’s requirements.
International delivery is streamlined through automatic production of CN22, CN23 and other customs documentation when it is required; a crucial aspect of the service experience for these retailers given the high volume of international orders for prominent UK football club merchandise. At the end of each day the customer can produce their paper manifest for the carrier collection, which also automatically generates an electronic pre-advice to the carrier of that day’s shipments.
“The web-based NetDespatch platform has automated what was previously a very labour intensive process for us,” explained Retail and Sports Systems Director, Richard Waltham. “Before NetDespatch, if we had any issues or changes to a particular order, it was a very manual discovery process to find the problem and fix it. Now, we simply pull a file from the server, send it to NetDespatch and we have our answer in minutes. All in all, we are now able to offer our customers a faster, more reliable service that’s easy to support“.
If you’ve used Royal Mail’s Local Collect or Collect Plus the chances are that you’ve already used NetDespatch services as they built the back end for both of these solutions. By integrating the NetDespatch Local Collect function on your website you will be able to offer your website customers the convenience of Click and Collect at around 10,500 Post Offices all over the UK. The NetDespatch Toolkit is free of charge to Royal Mail customers.
NetDespatch also integrate with ChannelAdvisor, eSellerpro, Magento, OrderWise and StoreFeeder and are more than happy to help you to set up their solutions. Best of all NetDespatch services are provided free of charge to retailers (Yes free! It’s paid for by the couriers, find out more on their website).