Add up to 10 photos in eBay returns process

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Chris Dunne over at SellerExpress has just spotted an eBay.com announcement that .

eBay say that “We all know the old saying “a picture is worth a thousand words” and “Sharing pictures of your item presents a more effective way for buyers and sellers to resolve issues after the sale. Images are particularly useful in cases where the condition of an item is in question, the item was damaged during shipping, or a replacement item is requested“.

eBay explain that in some cases, the ability to preview photos of an item can help resolve an issue before a return request has been completed—which can save both time and money. In addition to helping facilitate communication between buyer and seller, these photos—accessible by buyer, seller, and eBay customer service—will be permanently attached to the return record.

Good news, and we’ve checked… buyers can also add up to 10 photos to share with their seller on eBay UK as well. (In fact I had to request a return recently for an item which arrived damaged and didn’t realise that there had been a lower limit previously).

3 Responses

  1. You could add 1000000000 photos if you want it wont make any difference as eBay don’t look at the evidence just refund the buyer like a good boy or they will do it for you.

    eBay is now a scammers paradise all the good buyers have gone and all the bad sellers are now bad buyers the site is now known as freebay the place to get your money back and your item.

    All eBay care about is getting their cut and helping the fraudsters steal from eBay’s customers the sellers

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