eBay get a sense of humour & blame the robots

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eBay Robot emailSomeone at eBay just got a sense of humour and blamed promising deliveries on Easter Bank Holiday dates on “the robots”.

Headlined “BLAME IT ON THE ROBOTS”, their email to buyers informed of the technical glitch and apologised that items may arrive two days later than suggested.

I quite like this email, it might come across as a little light hearted, but it’s different to eBay’s normal rather staid communications and fully takes the blame ending with “the robots have been reprimanded”.

eBay have already told sellers that any defects for ‘item not received’ requests, low detailed seller ratings (DSRs) and/or negative/neutral feedback that they determine was a result of this issue will be removed weekly using an automated process, in line with the eBay Defect Removal Policy.

8 Responses

  1. The robots have been reprimanded?

    Presumably these are different robots to the far eastern robots employed in Ebay customer services!

    Ebay’s Easter message to sellers:

    Exterminate! Exterminate!

  2. That’s rich , eBay expect Our robots to be perfect or they are labeled defective and even if someone else’s robots are defective

  3. Never mind blaming them, what on earth are they going to do to the ‘robots’ that caused the shop categories to vanish …. 7 weeks ago!! Still not resolved. Those robots need a re-boot (up the ar*e), dismantling and throwing on the scrapheap (once carefully recycled of course).
    Shameful that ebay can try and be so cool and flippant on this, whilst causing such damage elsewhere.

  4. The message is just patronising us as Buyers & Sellers, eBay [or their programmers] made a a mistake & they cannot admit it & pointing the finder at someone/thing else.

  5. Given the shambolic and arbitary manner by which eBay treat sellers this is not funny or even worth commenting on.

    Happy Easter!

    Long live The Revolution!! 🙂

  6. So eBay Defect Removal Policy is implemented automatically, which means by the “robots”?
    The “robots” have already cocked up.

    These robots need some Asimov laws.

  7. EBay blame the robots the buyers blame the sellers and eBay punish the sellers for eBay’s mistakes and to eBay this is good customer service

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