LogMeIn and Internet Retailing will be hosting a webinar on the 18th June at 2:30pm. The topic is: Delighting Your Customers With The Right Support with guest Senior Analyst Amy DeMartine from Forrester Research.
You can find out more and register here.
According to the blurb: “The age of the customer is upon us and customers demand a quality customer experience. Quality customer experience will help you win, serve and retain customers. Customer support plays a key role is both serving and retaining customers and although support can be one way to delight your customers, it can also fall short. When customers are delighted, support is pain free, proactive, personalised and productive.
– Explore the use of customer interaction to delight your customer
– Take a look at the latest methods of communication relevant in the customer age
– Learn how to apply omni-channel techniques to drive customer retention”