eBay’s Click & Collect system has been in place for some months now. Announced in Autumn 2013, the idea is simple: sellers can opt-in and buyers can collect their purchases from any one of the 700-or-so Argos stores in Britain. That includes stores in England, Scotland, Wales and Northern Ireland but not the Irish Republic.
It’s a free option for sellers and plugs into buyers’ keenness for convenience, click and collect and the like.
But HOW is it going for sellers? Certainly lots of sellers love it. It’s an additional delivery channel with little extra work required on behalf of eBay UK sellers.
I talk to a lot of people involved in eBay buying and selling all over Britain and I’d say the reception is broadly positive when it comes to Click & Collect. But there are also some issues and plenty of room for improvement.
eBay UK “Click & Collect” should now have been rolled out to all eBay UK sellers and yet I’m still hearing from some who have been excluded and are unable to join in. Are you one of them? Moreover, do you know why?
Buyers have 7 days to collect their purchases from their local nominated Argos branch after delivery and ideally that timeframe could be extended. The number one complaint I hear from eBay sellers using C&C is buyers not getting to the local store within the time limit. It’s hard to fault eBay here because the texts and emails couldn’t be clearer but a longer window seems desireable.
My experience of the in-store collection has never been bravura either. I’ve bought using C&C on half a dozen occasions now (always using my local Argos store) and the service isn’t swift. It does seem to take quite some time to find my delivery. Has anyone else had a similar experience?
But my biggest concern is coverage. Tamebay likes the eBay’s Click and Collect deal with Argos.
We like that is is free and easy and effective but it’s not enough.
Does Argos have an exclusivity deal? Argos may have 700 plus stores but there is an opportunity for buyer consignments to be delivered, in a similar way, to other places. Bring on a major supermarket chain or pub group. Take a look at what Amazon offer.
Are you loving eBay’s Argos Click and Collect?