We’ve heard from a Parcelforce customer who out of the blue received a letter from their account manager stating that their parcels are unsuitable for the network, that their account will be closed permanently and the contract terminated.
This is a strange one as they’ve been a Parcelforce customer for many years and with Parcelforce’s generous 30kg parcel limit and reasonable size allowances were by no means sending parcels anywhere close to the maximum allowed (Their average weight is below 10kg!).
The letter states that “a high proportion of the items you send require manual handling” and says that “the nature of your traffic is unsuitable for our network”. That’s bizarre, we recently visited the Yodel depot in Hatfield and their sortation equipment is able to handle anything from a jiffy bag to a lawn mower with no problems at all!
What’s even more concerning is the short notice period given. On the letter dated the 3rd of June a contract termination date of the 19th of July was given. Sadly that was a typo and Parcelforce failed to pick up last Friday – the 19th of June which is the date the letter should have read. Two weeks (and a typo!) seems like a very short notice to terminate a long standing business contract, one might have expected a 30 day notice period.
Have you had notice that your Parcelforce contract is to be cancelled? It would be great to know how widespread this rebalancing of Parcelforce’s network is and if many retailers are affected.
How to protect yourself from a courier contract termination
With the suspension of Yodel’s services in Peak season last year, CityLink going bust on Christmas Day, TNT Express being sold to Fed Ex and Whistl scrapping their end to end delivery service, the UK is fast becoming a country of contracting courier options.
Today we publish some thoughts from Becky Clark, CEO of NetDespatch on the effects of last year’s Black Friday and Cyber Monday on the supply chain and what the industry can do to make the next set of holidays a successful one. If nothing else the possibility of an abrupt termination of a courier contract is a timely reminder that you should have at least one back up courier contract in place and the ability through software to instantly switch your shipments from one carrier to another.