It’s surprising to report that Amazon will be retrenching the number of locations it delivers to for collection in just a few weeks time.
As of 24th August, Amazon will no longer be delivering to Collect+ shops.
They say: “As of 24 August 2015, we’ll no longer be delivering to Collect+ stores. We’re sorry for any inconvenience this may cause.
If you have a Collect+ address in your Address Book, you should have received an email providing you with nearby alternatives, or you can sign in to choose a suitable alternative here.
We continue to add to our network of more than 13,000 Amazon Pickup Locations across the UK, which currently includes Amazon Locker, Pass My Parcel, Doddle and Local Collect. Amazon Pickup Locations include rail, tube and petrol stations, newsagents and convenience stores, universities, libraries, business parks, an airport and Post Office branches.”
It’s interesting to speculate as to why they’ve made this change. Obviously, Amazon has dramatically increased its delivery locations in recent years. I was particularly pleased recently to note that I could collect from my local Post Office branch.
But we are forced to wonder whether it’s the customer service and professionalism of the Collect+ network of establishments that’s at fault. Amazon are keen to protect their brand and service and it seems to us that the various convenience stores and corner shops that form the Collect+ network were not always the best of environments to serve a Rolls Royce ecommerce giant.
Will you miss collecting Amazon parcels from your local Collect+ shop?
10 Responses
Damn right I will miss collecting Amazon parcels from my local Collect+ shop!
It is just around the corner so I send ALL orders there, even if I am working at home that day because you never know if you will need to pop out to the Post Office or whatever.
This is a major kink in my workflow as no other drop off point is even close.
Hmmm, if I have a word with the woman that runs the shop, maybe I can do a private deal with her. I add her to my Amazon address book and stuff can still go there.
Grumble, grumble.
Mark
Wondering if this will also affect returns process as Collect+ was definitely preferred way.
Does this mean Amazon is dumping Yodel?
Not happy with Amazon service with my last 3 shopping experiences.. In one, item delivered was broken and had deal with their help-desk to return it back.. In my last shopping experience, they claim that item (Order 404-4524779-1660327) was delivered, even though I didn’t receive it.. Delivery is made to someone “Noor Ahmaed”. I filed claim multiple times, but every time it has been turned down.. Very very disappointing..
…… or maybe Yodel is dumping Amazon. They have said that they want to reduce the Black Friday peak.
I will DEFINITELY be cancelling my prime membership now as the Collect+ service was the only one I used. I am HARDLY EVER at home so need somewhere that is open much later than a post office due to working shifts.
Absolutely not. My local “Collect + store” were utterly, utterly dreadful and other Amazon (and other e-tailer customers) regularly complain about rude staff, duff IT, lost parcels and being notified to collect stuff that either wasn’t there, had been collected by someone else, or wasn’t what was ordered.