Royal Mail have lowered the time scales for an item to be considered lost from 15 days to 10 days.
In truth this change kicked in back on August the 10th, but we didn’t notice at the time and Tamebay reader Dan has just bought it to out attention. The changes are:
Items sent using 1st Class and 2nd Class services (including Royal Mail Signed For) will be treated as lost if they are not delivered 10 or more working days after the due delivery date. This has been reduced from 15 working days.
Items sent using Special Delivery Guaranteed will be treated as lost if they are not delivered 5 or more working days after the due delivery date. This has been reduced from 10 working days.
It’s helpful to sellers to know that an item’s considered lost in a shorter time frame, especially those that want to wait until they can claim before they replace or refund an item. It’s also fair to point out that in the last reported quarter Royal Mail report that they lost just 47,858 items. Out of something close to 600,000,000 items a year that’s not even a decimal place on the accounts.
Full details are on the Royal Mail website.