Hermes have launched a new and convenient service that provides online shoppers with an Estimated Time of Arrival (ETA) for Next Day and standard delivery purchases as well as returns. The ETA service will allow Hermes to deliver an enhanced customer experience on behalf of the UK’s leading retailers.
We all have a missed delivery, whether we’re the consumer, the carrier or the retailer. It’s a pain for everyone and we all know that after waiting in most of the day if you pop out to pick the kids up from school or nip down to the shop for a pint of milk, that’s just when the courier will arrive.
Personally if I’m expecting a delivery, I don’t so much want to know the exact time it’ll arrive. All I really want to know is if I can go out now, or if the delivery is imminent and I should delay going out until later in the day.
Now, following a successful trial with major retailers, Hermes will provide customers with a four-hour time window on the morning of their parcel delivery or collection, a time frame that will be reduced to two hours by the end of the year.
The service has been designed to increase visibility across the supply chain, boost first time delivery rates and reduce the amount of enquiries retailers receive from online shoppers. By removing the need for customers to wait in all day for a courier, ETA helps improve the overall customer experience.
What’s especially interesting about the new Hermes ETA service is that they are traditionally viewed as a standard or economy delivery option. They’re certainly not priced as a premium service but they’re adding first class delivery features to their offering.
Carole Woodhead, CEO of Hermes explains more saying “This innovative new service, together with our substantial investment in our final mile delivery network, illustrates our ongoing commitment to providing the UK’s leading retailers with premium delivery features for a standard price and helps us move towards our goal of 100% first time delivery success“.
Retailers deploying the new service will be able to select which parcels they would like to apply the new ETA service to and can choose how they want to communicate the time-window from a choice of Hermes Parcel Manager SMS, Email or Mobile app push.
The launch of this new service follows the recent announcement that Hermes has invested £18m in 20,000 state-of-the-art handheld scanners which will be in place by peak 2016. The 4G devices which support the ETA service will boast Geo-fencing technology and a built-in camera and will bring the Hermes Home Delivery and ParcelShop network closer together to give increased future benefits for clients and their customers.