myHermes test in-store label printing

No primary category set

myHermes featmyHermes are trialling a new in-store printing solution that provides added convenience to customers wishing to send parcels. The delivery firm is testing the innovative technology across a number of myHermes ParcelShops to help those people who don’t have access to a printer at home.

Customers booking a delivery through the myHermes website are required to print off and attach the necessary label to the parcel before dropping it off at one of the 4,500 myHermes ParcelShops within the UK. This is obviously a pain for the many people who rely on a smartphone. Following suggestions from several customers, myHermes is now testing a new scanning and printing system at more than 30 outlets across Leeds that allows them to print their labels in-store.

The customer can book and pay using a mobile device and then upon receiving an email to confirm the booking, users will also be sent an attachment containing a QR code. Customers can then use their smart devices to scan the QR code in-store and the accompanying printer will distribute their label.

Martijn de Lange, Chief Operating Officer at myHermes, said: “We have installed this solution at some of our busiest myHermes ParcelShops in the city of Leeds, with a view of a nationwide rollout later this year. Whilst smartphones and tablets continue to grow in popularity, there are still a large proportion of people that do not own a printer. Therefore, we wanted to find a solution that was convenient, accessible and easy to use. We look forward to receiving valuable customer feedback over the coming weeks.”

RELATED POSTS..

Stuart Hill Ex Matches COO on transitioning to logistics at DHL

Stuart Hill Ex Matches COO on transitioning to logistics at DHL

2023 Ecommerce World Review - March 28/29

Save the date: 2023 Ecommerce World Review

QZ-Tray-for-Amazon-Buy-Shipping-in-Bulk

QZ Tray for Amazon Buy Shipping in Bulk

Post Office ends Royal Mail exclusivity with DPD & Evri

Evri Post Office service plus strikes

How-consumers-and-retailers-are-adjusting-shutterstock_1534883168

How consumers and retailers are adjusting 

ChannelX Guide...

Featured in this article from the ChannelX Guide – companies that can help you grow and manage your business.

Latest

Take a look through a selection of the latest articles on ChannelX

Register for Newsletter

Receive 5 newsletters per week

Gain access to all research

Be notified of upcoming events and webinars