Saying “Really no one on eBay any more is subjected to fraud”, in a recent interview Devin Wenig, CEO of eBay identified two things eBay have done in the last 10 years that have taken fraud to “a meaningless number”.
Managing fraud itself on the market is key and the second, which has been in place about five years, is the eBay Guarantee which Devin described as “Basically anyone on eBay that doesn’t get what they want gets their money back”.
Devin goes on to say that the rate when anything goes wrong on eBay is at an historic low and that if people knew how infrequently anything goes wrong on eBay they might be shocked. He adds: “Fraud shouldn’t be an issue for anyone that buys or sells on eBay”.
You can watch the full interview, including what Devin’s most unusual eBay purchases are, on YouTube