There are many interesting insights in his talk which sellers will like. He recognises that eBay has chopped and changed and messed their businesses up too many times. He recognises that seller standards have been enforced which sellers found too hard to meet. Devin recognises a lot of the issues that sellers have faced over the past few years.
He also looks to the future with a view of how eBay has performed historically saying that things like a product catalogue should have been introduced 20 years ago to enable things like product reviews today. That means more on structured data and product identifiers will be coming – it’s going to be essential for artificial intelligence and virtual reality device in the future. Think screenless devices where you can’t see the product and conversational ordering where you speak to a device to place an order.
Devin says that he’s taking a long term view for the future setting out his stall not just for the next year or two, but for the next decade or so. He’s obsessed with the eBay site and service and wants to make it world class for sellers and the place that buyers think of first when they start their shopping.
We’ve posted his full talk below, so watch for yourself and decide if Devin’s views are aligned with what you need as a seller. Will Devin complete the turnaround and revitalisation of eBay? One thing we can say is that he doesn’t get the same bad press as the previous CEO of eBay so he must be doing something right… probably quite a lot of things.
Live from #eBayOPEN in Las Vegas, talking market trends and our plans to accelerate and disrupt global commerce.
Posted by Devin Wenig on Wednesday, 27 July 2016