Customer support teams confront countless challenges when handling queries from multiple marketplaces in different regions. Customers expect 24/7 support, immediate responses and for the agent to know their full order history.
In an upcoming Currencies Direct and Xsellco webinar, Róisín Nash, Customer Success Team Lead at XSellco, will outline solutions to these challenges, including how to manage volume, speed up your response time, meet marketplace SLAs and improve your customer support metrics.
- Successfully manage queries from multiple marketplaces
- Deal with the 24/7 customer across different time zones
- Avoid miscommunication with language and cultural barriers
- Understand customer expectations and how they can be fulfilled
- Identify key metrics to measure agent productivity
The webinar takes place on the 10th of August at 4pm UK time. Register now to reserve your place.