As we wrote in September, eBay is trialling a new customer support programme called “eBay Concierge”. You can read about it here.
We’ve heard from sellers who started using it last week and, over those few days, we’ve heard some interesting reports: do keep your impressions of the trial coming our way. As far as we can see it’s being targeted at quite a small number of bigger sellers and most of the feedback is positive.
One seller has been in touch saying that some of the online selling tools, including seller templates, are good and useful. Another comment from reader Nick was complimentary: “I spoke to them today too, about a rather complex fraud issue/buyer. I was fully prepared for an hour of being passed from pillar to post and not getting the outcome I desired. I was most surprised when my issue was dealt with conclusively in my favour, within two minutes of dialling the number. Very impressed. Let’s hope it’s here to stay?”
If you been offered the eBay Concierge service we’d love to hear your opinions.