The courier Hermes handled more than 36 million parcels between Black Friday and the New Year in 2016 and experienced a record peak season, according to their reports. That’s a year-on-year rise of 15.7% on 2015 volumes.
Hermes also experienced the busiest day in its history when the company processed more than 1.56 million parcels on Friday 2nd December. In total, Hermes handled more than a million parcels in a night on 25 separate occasions.
The company implemented a peak investment programme that included the introduction of two temporary hubs in Listerhills and Tamworth, as well as expanding its network of self-employed couriers to 15,000. In addition, Hermes also added 400 trailers to its fleet as well as 242 additional depot vehicles.
Martijn de Lange, COO at Hermes, said: “Each year we start planning for the busy peak season a little earlier than the year before. Our success is the result of excellent working relationships with our clients, constant investment in our network, and most importantly, down to the hard work of our teams. This year we will build on this success by further strengthening our infrastructure, which includes the opening of our 270,000 sq ft Midlands Super Hub in Rugby, as well as prioritising innovation in order to boost our portfolio of services and solutions.”
One Response
My Hermes may have handles a record volume – but how many did they have that are now deemed ‘missing’ – I’m one of the casualties, of which there are hundreds more – their website was flooded with ‘where’s my parcel’ complaints and my own saga is too long to describe here -needless to say I was outright lied to when I enquired about a parcel I sent AND one sent to me – and a couple of days after that I was emailed a Claim form for a ‘lost parcel’ – they don’t care about peoples missing parcels – we’re just a statistic – it’s cheaper to pay back the hundreds (more?) of people who have had their parcels stolen, than find them or the perpetrator(s). They employed Temps over Christmas and pay them peanuts – it’s no wonder – Just look on their FB page if they haven’t removed most of the complaints!
Sue