Post Office announces closure of 37 crown branches

No primary category set

The Post Office has announced that it will be closing 37 Crown branches this year. A Crown branch is one owned and run by the Post Office itself. And according to the CWU (Communication Workers Union) this will see the loss 300 jobs and 127 specialist roles. The union also claims that 2000 jobs have been lost at the Post Office since the start of 2016.

You can find a list of the planned closures here (scroll down). They range from London to Cornwall and include Liverpool, Sussex and Scotland too.

The Post Office said: “With consumer habits changing, and the high cost of maintaining premises in prime high street locations, franchising helps us to keep services where our customers want and need them.”

Down my way in Sussex, we lost our crown branch last year. It was a sad affair but it clearly wasn’t commercially viable as a premises or establishment. Where were the ecommerce services and pick-up lockers? It was a relic of a bygone age. Local objections seemed focussed on the past and not the future.

That said, the various local alternatives (franchised and not far really), haven’t shaped up to be as good as the crown office when it comes to service. The town centre branch in a national chain always has long queues. The newsagent franchise is just shoddy and disorganised. Never more than one window in service at a time.

So when people get too dewy eyed about their local crown Post Office branch, what do they weep for? Obviously, in a village or small town, it can mean a serious reduction of local services. But in an urban area with local alternatives the loss is with service.

It doesn’t really matter whether the Post Office branch is a crown branch or not. It just has to be good and focussed on customers. But you may very well disagree?

6 Responses

  1. I haven’t been to a Crown Post Office for years but my local Tesco and Coop offerings both provide brilliant service.

    (And they never go on strike!)

  2. the unions need to ask some hard questions of their actions and about responsibility for these closures

  3. The crown PO in my area does not have less than 10 people in front of me at any time. The manager stands around chatting to people while there is a long queue. Most of them go to dinner at the same time leaving 2 out of 7 counters empty for an hour when everyone else is on their dinner break. You dont get that at tsmaller PO’s. They eat when there is no queue. It is common to see 25 – 30 people waiting at the main PO. There is a counter to buy envelopes & jiffy bags at extortionate prices with some lemon sitting there watching. It really is infuriating. I suppose it’s like this all over London. I welcome the closure of my local Crown PO. It would mean someone would open a smaller PO & run it properly.

  4. My town has a pop. of about 11,000. One Crown Post Office – and a Royal Mail depot always threatened with closure. I’d be in trouble if the Post Office closed. It usually seems busy, but the manager has said worrying things.


Post Office ends Royal Mail exclusivity with DPD & Evri

Post Office ends Royal Mail exclusivity with DPD & Evri

Post Office & DPD launch parcel sales website 

Post Office & DPD launch parcel sales website 

Post Office reinstate Royal Mail International

Post Office reinstate Royal Mail International

Post Office ends Royal Mail exclusivity with DPD & Evri

Evri Post Office service plus strikes


Post Office EasyID for Parcel Collection

ChannelX Guide...

Featured in this article from the ChannelX Guide – companies that can help you grow and manage your business.


Take a look through a selection of the latest articles on ChannelX

Register for Newsletter

Receive 5 newsletters per week

Gain access to all research

Be notified of upcoming events and webinars