Jane is the eBay Anorak and today discusses eBay’s dispatch and delivery tracking:
Way back when, at the eBay Seller Summit around 8/9 years ago eBay were showing us the then new DSR stars for sellers. I remember the uproar around an eBay business being judged on the performance of it’s carrier. A low performing carrier could damage your eBay visibility and therefore your business through less than 5 stars/defects given by buyers for dispatch but was really marked on delivery.
Here we are all these years later and despite various changes, have eBay really improved over this period of time? Seems it’s on a rewind if your business is still being rated on the performance of the carrier, particularly Royal Mail as protection ends on March 1st for Royal Mail Tracked 24 & 48 services.
What happened to the Royal Mail acceptance scan apart from it failing miserably from the start? This would clearly say the seller had performed as they promised, end of.
So you post your parcel out on the day you promised the buyer, fulfilling your expected service as a seller. Royal Mail pick up on time but don’t deliver on the day they should. No acceptance scan as proof of pick up on the parcel as it’s in a sack of many orders, the only proof is that they visited your premises and scanned the premises barcode on your wall.
Large letters are not yet covered on the 2D barcode and Signed For delivery is still protected for now. Royal Mail 48 at 2 to 3 days delivery is considered an economy service by eBay and so doesn’t get you the Fast & Free logo but ‘Other 48’ at 2 days is classed as a standard service, should it be renamed Royal Mail 72?
The only remedy is to add to your processing time and post out faster so the buyer gets the order early, but this again will affect visibility and give a less desirable delivery time to the buyer, catch 22? Are eBay indirectly forcing sellers to add a longer delivery date?
What would the ideal despatch process be for you?