We often hear the phrase ‘level playing field’ when referring to eBay for one reason or another but I’d like to request said field within my own account please.
The not so new metrics are worked out on a percentage of defects over either 12 or 3 months according to the volume of transactions you have. So if you have 400 or more orders over a 3 month period the metrics are worked out over a 3 month period and less volume will be a percentage over 12 months.
The problem being those who sell smaller volumes, as you can see in the screenshot below, both the Transaction Defect Rate and the Cases Closed without Seller Resolution are calculated on a 12 month transactional basis but the Late Delivery metric is calculated over a 3 month period.
The Late Delivery metric should be calculated over a 12 month period as are the other two metrics, this calculation is detrimental to low volume sellers who are therefore more likely to lose TRS as a result.
Come on eBay let’s do the decent thing and sort this out!
Has anyone else lost TRS on lower volume sales because of this?