We’re hearing an increasing number of eBay sellers getting hit with violations for directing buyers to their contact details in listings. As you should be aware of by now, eBay are going to insist that your contact details are removed from listing templates in the Autumn and also hide your Business Seller Information a couple of clicks from listings.
What appears to be happening at the moment is that eBay are cracking down on signposting your contact information in eBay Messages. We reported this just a few days ago and sellers being suspended for asking buyers to “Resend it to the [email] address in the description of the item”. eBay are translating this to be an abuse of their ‘Offers to buy or sell outside of eBay’ policy.
The text of the email
We are only too aware here at Tamebay that at times eBay’s messaging system simply isn’t up to scratch – when selling custom made items for which you need contact information (e.g. to print business cards) or images for personalising items. Sadly we don’t have a solution for you but our best advice is not to attempt to circumvent eBay’s prohibition on including contact information in eBay Messages.
Getting a selling restriction, your listings ended or hidden in search and losing eTRS won’t help the situation and will simply cut your income off.