ReBound has launched in the UK and is offering international returns. If you’re selling internationally then you might want to hear more from them. As the blurb says: “ReBOUND is an end-to-end managed returns solution where shoppers all over the world can easily send items back to the retailer by returning with ReBOUND. Simply put, the return process starts online through the ReBOUND platform with a self-service online booking system for customers to generate a return label. Packages are consolidated in-country and linehauled back to the retailers warehouse.” This sounds very much like a service we’ve written about before called ZigZag Global.
Graham Best is the CEO of ReBound and says: “It isn’t convenient to ask shoppers to commit to a single return option and push them down that route. Our platform allows the customer to view local and convenient return options side by side and it gives them the chance to discover new return options which may be right around the corner.”
When you’re selling on eBay or Amazon, or indeed anywhere else, then dealing with returns and satisfying international customers can be a real concern and, potentially, a headache too. Amazon, specifically, require sellers to offer international returns when you’re selling.
It’s good to see more services emerging that are dealing with the vital and thorny issue of international returns. Very often it isn’t worth a seller’s while to take a return from overseas.
But it remains a requirement from the marketplaces. The trick must be to make the best of the situation. It’s often best to keep the goods in country and hopefully make some cash there. That could be resale or waiting for the return of a larger consignment. It could mean a resale in country at cost. But taking back every return on a case by case business doesn’t make much financial sense either.
Have you had any dealings with ReBOUND yet? And if you have, what sort of experiences have you had?