Parcelhub has launched a new Account Management team. Sally Evans, Key Accounts Manager and Phil Beavis, Accounts Manager have been appointed to improve customer communications and ecommerce customer services performance at the company.
Sally brings 15 years’ experience on both client and supply-side in the carrier industry, with extensive experience managing relationships between Yodel and major high street brands as a member of the National Key Accounts team: “My approach has always been to adopt a long term strategic partnership with all of my clients to ensure that commercially successful relationships were maintained, whilst growing the existing customer base. This was always achieved by putting the clients’ business needs at the core of my activities.”
“At Yodel my primary focus was on the highly emotive perishable gifts sector providing deliveries on specific days; this required significant awareness of the sensitivity to failure and understanding the challenges that occur when trying to achieve successful deliveries every day.”
Phil has worked in Sales for over 10 years and initially joined the Parcelhub ecommerce Customer Service team:
“I prefer the process of nurturing existing customers than winning new customers. I helped set up and was part of our Partner and Ecommerce Customer Service departments and it felt like a natural progression to become an Account Manager. I was promoted internally and the role suits my personality perfectly as I am able to focus purely on taking care of existing customers and ensuring they have a positive experience.”
“Each customer is important no matter how small; some of these have gone on to become major customers, so supporting their growth is important. Additionally, the Sales team have done very well but their time is now better spent concentrating on new business development. We need to continue to grow and bring in new business and this supports the recent investments in technology and customer services, which will further enhance client and recipient experience.”