Ireland has been whipped by storm Ophelia today and there has been significant disruption. Parts of Britain and Northern Ireland will doubtless continue to be impacted over the next day or so. And one service that has seen disruption is eBay Customer Support. See the message above. It has also been noted that PayPal customer support hasn’t been running at full capacity either.
This is hardly surprising. Electricity, roads and transport have all struggled under the pressure of the bad weather. It looks like, when it comes to eBay Customer Support, that team members simply couldn’t make it into work and that’s reasonable under the circumstances.
The Irish postal service, An Post, also announced that they would be closing branches across the Republic at noon owing to the violent weather.
In a tweet at 09:40 they said: “National post office network will close all offices from midday #StormOphelia some offices already disrupted as storm nears.”
In a release An Post said that deliveries had also be significantly disrupted and all would be suspended on Monday: “Mail delivery and collection services have been suspended everywhere except for counties: Dublin, Meath, Westmeath, Leitrim, Louth, Longford, Cavan, Roscommon and Monaghan. In these counties, services will cease before 12 Noon to ensure staff safety.” On Monday night they added to their statement and confirmed they would be doing their best on Tuesday now the worst has passed. Find their comment here.
And as Ophelia presses north we will doubtless see problems in Northern Ireland, Scotland and parts of Northern England too. We hope that eBay will apply common sense, as it did in the USA in the face of horrific storms, and make due allowances when it comes to delivery times, problems and delays. Doubtless eBay Customer support staff personally affected by the wild weather will show understanding when they deal with claims of late delivery from sellers lashed by Ophelia.