eBay Customer Support disrupted by storm Ophelia in Ireland

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Ireland has been whipped by storm Ophelia today and there has been significant disruption. Parts of Britain and Northern Ireland will doubtless continue to be impacted over the next day or so. And one service that has seen disruption is eBay Customer Support. See the message above. It has also been noted that PayPal customer support hasn’t been running at full capacity either.

This is hardly surprising. Electricity, roads and transport have all struggled under the pressure of the bad weather. It looks like, when it comes to eBay Customer Support, that team members simply couldn’t make it into work and that’s reasonable under the circumstances.

The Irish postal service, An Post, also announced that they would be closing branches across the Republic at noon owing to the violent weather.

In a tweet at 09:40 they said: “National post office network will close all offices from midday #StormOphelia some offices already disrupted as storm nears.”

In a release An Post said that deliveries had also be significantly disrupted and all would be suspended on Monday: “Mail delivery and collection services have been suspended everywhere except for counties: Dublin, Meath, Westmeath, Leitrim, Louth, Longford, Cavan, Roscommon and Monaghan. In these counties, services will cease before 12 Noon to ensure staff safety.” On Monday night they added to their statement and confirmed they would be doing their best on Tuesday now the worst has passed. Find their comment here.

And as Ophelia presses north we will doubtless see problems in Northern Ireland, Scotland and parts of Northern England too. We hope that eBay will apply common sense, as it did in the USA in the face of horrific storms, and make due allowances when it comes to delivery times, problems and delays. Doubtless eBay Customer support staff personally affected by the wild weather will show understanding when they deal with claims of late delivery from sellers lashed by Ophelia.

31 Responses

  1. NEWSFLASH ?
    “eBay Customer Support disrupted by storm Ophelia in Ireland”

    You THINK?, SERIOUSLY??. I would have said it was disrupted YEARS ago, and as such is non-existent.

    You can report cases of fraud & shill bidding to eBay CS, AKA “The 3 wise monkeys”, and they will do?…ABsolutely nothing, except “sound” concerned (while laughing their socks off, I suspect)

    eBay have a forum, and a loyal following (known as the “rah rah brigade”, who will defend “all things” eBay policy, to the DEATH, and eBay make this easy with the joke that is the 14 point “Guidelines”, the T’s & C’s of you using the forum, and it’s very much open to the interpretation of the “Mods” who police it. These “Guard dogs” (of eBay) have the power to edit or remove NOT ONLY your post, but remove you from the forum, for anything from 1,440 minutes (honestly, minutes not a day) to 4,320, 10,080, 43,200 minutes, to a lifetime ban. And what of these Guidelines?, well…see for yourself, and remember…open to interpretation.

    Rules of Engagement
    Options
    community_team

    Community Team community_team
    Community Team
    Oct 27, 2016 10:00:57 AM
    Last Edited 02:54:26 PM

    The eBay Community is a place where eBay Community members can connect, learn and share experiences and best practices with one another. By participating in the eBay Community, you agree to act in accordance with the Community Guidelines and the eBay User Agreement. These principles exist to ensure that the Community continues to provide the support you need as you sell and buy on eBay. As a Community, we are committed to creating a useful, respectful, and enjoyable destination for all members. You can find more information on how to best use the Community in our Tips for Posting article.

    Most importantly, we hope you enjoy taking part in the Community and we’re glad you’re here!

    Community Guidelines

    Community is a peer to peer support community.
    While eBay employees will be on the discussion boards from time to time, the Community is not a dedicated customer service channel. This is a peer-to-peer support community – inclusive of sellers, buyers and eBay employees. It is a place to get tips and advice from Community members. If you require assistance directly from eBay Customer Support, please visit our Customer Support portal via the Help & Contact link.

    Help keep the Community clean.
    It’s up to Community members to report inappropriate behavior. If you see any offensive, abusive, or otherwise inappropriate content (including posts, pictures and videos), please click on the “Report Inappropriate Content” link that is attached to the post or private message. This will alert the moderators and they can look into the issue. We do ask that you only submit one report per post. eBay will not discuss actions taken on a user with any other user. The reporting function is anonymous.

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    106,771 Views Message 1 of 1
    155 Helpful

  2. @ Alan Paterson – Quite a rant?…and “a bit “off topic”? Ah, I get it…you’re a friend of eBay, yes?

    90% was cut n pasted from eBay… the forum “guidelines”, so hardly a “rant” (unless you see the guidelines as such) and as for “off topic”?, oh yes…an eBay term, if I’m not very much mistaken. Well, unless you are an idiot (are you an idiot alan ?) you would have seen it for what it is, an opinion, MY opinion on the pathetic excuse that is eBay CS, and an attack on a system that is in place to, in effect strangle honest conversation & the option to exchange information that could be beneficial to eBayers in general, but clearly not eBay.

  3. Umm, @Lauren is sorry? Not just for herself, and not sure why?, oh well.

    The following is alan paterson’s idea of a “rant”

    NEWSFLASH (I announced)
    “eBay Customer Support disrupted by storm Ophelia in Ireland”
    (so I’m told), and I continued…

    You THINK?, SERIOUSLY??. I would have said it was disrupted YEARS ago, and as such is non-existent.
    OoooK, so far so good.

    I continued…
    You can report cases of fraud & shill bidding to eBay CS, AKA “The 3 wise monkeys”, and they will do?…ABsolutely nothing, except “sound” concerned (while laughing their socks off, I suspect)
    FACT.

    eBay have a forum, and a loyal following (known as the rah rah brigade), who will defend all things “eBay policy” to the DEATH, and eBay make this easy with the joke that is the 14 point “Guidelines”, the T’s & C’s of you using the forum, and it’s very much open to the interpretation of the “Mods” who police it.

    These “Guard dogs” (of eBay) have the power to edit or remove NOT ONLY your post, but remove you from the forum for anything from 1,440 minutes (honestly, minutes not a day) to 4,320, 10,080, 43,200 minutes, to a lifetime ban. And what of these Guidelines?, well…see for yourself, and remember…open to interpretation.

    I then went on to “Cut & Paste” the 14 “rules of engagement” that are the guidelines of the eBay community forum (Oh DEEP joy) that goes to demonstrate the lengths eBay have gone to control all aspects of it.

    The forum is SAID to be a way we (as forum members) can help each other with all things “eBay”, yet we are forbidden from directing a fellow member “off site”, or even MENtioning a Moderator,and/or his or her actions, yar de dar de dar.

  4. @tyler
    @alan paterson

    Hi tyler
    No “rant”, leastways none from me. All I can tell you is that I made a comment with regard to

    “eBay Customer Support disrupted by storm Ophelia in Ireland”, and I cut n pasted the guidelines from the eBay community forum 🙁 a virtual gagging order, me thinks.

    I was making the observation that eBay CS (such as it is) has been disrupted for years, and that clearly alan paterson is a member of the eBay rah rah brigade, but what of lauren? well, I haven’t got a CLUE about lauren, based on her “we’re sorry” remark?

    I think it (eBay) was a fantastic concept, but is now run with absolutely no thought for the HONEST ebayer (be that seller OR buyer) when eBay continue to turn a blind eye to scammers & shill bidders, and pockets the profits in the form of 10%, the Final Value Fee? SUREly illegal in itself.?

  5. @alan paterson AKA Dick, believes of me (I guess), that

    “You have a lack of comprehension regarding the entire topic. Your attitude is of one of those people who will not listen or be educated. I have been referred to as an “idiot” in the past but that was only in reference to educating sellers like you. I don’t do that anymore”

    And my reply?, is that alan paterson is full of S**T, who clearly believes himself a legend, in his OWN mind.

    PS
    Alan paterson may well have been referred to as an “idiot” in the past (present, and no doubt the future) but he fails to mention he has ALSO been referred to as a DICK, because he is, obviously, a dick.

  6. If I had a £1 every time someone called me a “dick” i wouldn’t have to sell on ebay.

    I may be a “dick” but it doesn’t make me any less right.

    However, your ever aggressive attacks are exposing you on here for the weak willed, imature bully you are. In your earlier posts I genuinely thought that I was addressing a child.

    I presume your business is failing and you are on here taking it out (consciously or subconsciously) on the people who are making it work – including ebay itself.

    Yes, i would rather be 100% “dick” than have a personality like yours.

    But please…..keep trolling me……it will save you preying on anyone else – someone you might actually upset. lol

  7. A SCAM IN PROGRESS…

    The following is a SCAM in progress. The “seller” is currently called
    joes-bargain-sale (156) 100%
    and I can identify the current top bidder, seen as u***r (despite being encrypted) as
    buck-rogers-25thcent

    If you “click” on u***r (within bid history), you will be taken to the bid history ID of this bidder, where you will notice he currently has a 90% bidding history with this seller, and has retracted 125 times in the past 6 months, whereas I’ve seen this bidder’s retraction rate to be as high as 250+ when, (as key bidder) bidding in the auctions of 2 scammer sellers, unless all 3 are 1 and the same?. The “3 wise monkeys” involved in scamming, are
    joes-bargain-sale
    buck-rogers-25thcent
    hobby-stuff-cave

    You may want to check the ID HISTORY of all 3, and note the like sounding names, and dates of name changes?, via the FEEDBACK page, and the mini menu on the right hand side.

    Time was, when hobby & joe were both sellers, bidding in each others auctions of Sony Laptops, with buck ONLY bidding, in the auctions of both, so you always had 2, engaged in a bidding war, with hobby being the key seller, hence the highest feedback score of all 3.

    The following is the Bid History ID of buck-rogers-25thcent (38) / u***r (38)
    Cut n Pasted….this should be fun.

    Bidder Information
    Bidder: e***u ( 38Feedback score is 10 to 49)
    Feedback: 100% Positive
    Item description: Sony VAIO VPC-EC2SOE 17.3″ (320GB, Intel Core i5 2.53ghz , 6GB) Laptop
    Bids on this item: 2

    30-Day Summary
    Total bids: 11
    Items bid on: 6
    Bid activity (%) with this seller: 90% Help
    Bid retractions: 0
    Bid retractions (6 months): 125

    Bidders:7
    Bids:19
    Time left:2days23hours23mins
    Duration:10 days
    ===================================================================
    Bid History
    Bidder Bid amount Bid time
    u***r(38) £131.00 24 Oct 2017 at 9:30:47PM BST
    u***r(38) £131.00 24 Oct 2017 at 9:30:09PM BST
    b***s(27) £129.00 22 Oct 2017 at 1:42:03PM BST
    9***g(88) £120.00 21 Oct 2017 at 5:57:28PM BST
    b***s(27) £117.00 22 Oct 2017 at 1:41:54PM BST
    b***s(27) £111.00 22 Oct 2017 at 1:41:47PM BST
    b***s(27) £105.00 22 Oct 2017 at 1:41:40PM BST
    b***s(27) £101.00 22 Oct 2017 at 1:41:34PM BST
    b***s(27) £95.00 22 Oct 2017 at 1:41:24PM BST
    p***n(53) £85.00 22 Oct 2017 at 8:00:10AM BST
    b***s(27) £80.00 20 Oct 2017 at 3:24:37PM BST
    s***s(37) £75.00 20 Oct 2017 at 9:31:56AM BST
    9***g(88) £70.00 20 Oct 2017 at 5:29:22AM BST
    d***l(129) £63.00 19 Oct 2017 at 11:21:38AM BST
    s***s(37) £61.00 18 Oct 2017 at 4:18:43PM BST
    d***l(129) £60.00 19 Oct 2017 at 11:20:45AM BST
    s***s(37) £55.00 18 Oct 2017 at 4:18:15PM BST
    g***n(1803) £51.00 18 Oct 2017 at 12:18:36PM BST
    s***s(37) £49.00 18 Oct 2017 at 4:18:07PM BST
    Starting price £0.99 17 Oct 2017 at 9:59:53PM BST
    If 2 people bid the same amount, the first bid takes priority. Also, you can retract your bid only under certain circumstances. Learn more

  8. @alan paterson
    ” If I had a £1 overtime I saw a “scam in progress” I wouldn’t have to sell on Ebay. The fact you are reacting like this says to me you don’t do a lot of selling. This kind of thing happens on a regular basis. There is an entire department to deal with it on Ebay. Tell them. It is uninteresting and off topic”

    Uninteresting?, unless you or yours were to find yourself on the receiving end.
    An entire department to deal with it?, OH, you’re talking about the joke that is “Trust & Safety” and you wonder why I think you’re a dick?
    And then we have the “off topic” remark? CLASSIC eBay BS.

    I’m a trolling you?, funny you should mention it, but I thought the same of you. I thought you came out with the BS you do, in order to wind people up. eBay profit by this scam, (when successful) to the tune of 10%, the FVF, but clearly you’re OK with that, just so long as YOU hit YOUR targets, eh.

    As for @northumbrian ?, well, he finds something boring. If northumbrian finds this subject boring, why get involved…D’oh.

  9. So, @northumbrian…how’s business now your friend @alan paterson saved you with his business advice, free of charge? 1 good turn, eh northumbrian, one good turn.

    Anyway, how about THIS for some “free advice”.
    Best not waste your time on things that you find boring, much less utterly boring, or else you may need his help again.

  10. sound advice the very fact your posts are allowed have convinced
    Us were wasting our time here

  11. Removaldog, your on the wrong forum this is the Alan and Northumbrian site , just look at all their posts , 2 smug old men who think they are superior

  12. Oh yes, my mistake. @northumbrian is just?, well… boring, really boring, and utterly boring.

    Cheers dick, I remember now, Ross k is your friend with the failing business that you have been good enough to help turn around.

    Given up on “trolling you” dick? you actually think your self worth the effort don’t you? A legend in your OWN mind. I don’t “troll” dick. I reply, I respond, if (when dealing with a self obsessed dick such as your self) I can be bothered, but I don’t troll.

    Hey, northumbrian, I see what you did there, your “play on words”, umm…boring.

  13. Everybody, please stop feeding the Troll, they just get to feel important.

    Think “mind over matter” – we don’t mind what they say because they really don’t matter!

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