Ticket resale marketplaces remain in the news. As we wrote about recently, Google is already considering new rules for the gig tickets secondary markets. But now the CMA (Competition and Markets Authority) is weighing in with claims that some practices may be illegal.
They have been fastidious not to name names but the big four are ViaGogo, StubHub, Getmein and SeatWave.
Andrea Coscelli, CMA Chief Executive, said: “Secondary ticketing websites can offer an important service – by allowing people the chance to buy tickets at the last minute or giving them a chance to re-sell tickets they can no longer use. But our investigation has identified concerns that the law protecting consumers is being broken.
Thousands of people use these sites and they have a right to know if there is a risk that they will be turned away at the door, who they’ve bought their ticket from or exactly what seat at the venue they’re getting for their money.”
The report from the CMA says: “The CMA is raising its concerns with a number of these websites and will be requiring them to take action where necessary. While it notes that some sites have already made changes since it opened the investigation, the CMA wants to ensure all sites comply with the law and that their customers are better informed about the tickets they are buying:
– it must be clear if there are restrictions on using a resold ticket that could result in buyers being denied access to an event;
– people should know whom they are buying from – for example if the seller is a business and/or an event organiser – and can benefit from their legal rights; and
– customers need to be told where exactly in a venue they will be seated.
These sound like fair reforms to the secondary market and good for buyers and sellers. What do you think?