Royal Mail DMO to be withdrawn in 2018

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It looks like Royal Mail will be getting rid of DMO over the course of 2018. Royal Mail DMO will be a familiar tool to many online sellers and an integral part of their shipping and despatch processes. Do you use it?

Royal Mail DMO (which stands for Despatch Manager Online) is an online tool that predominately helps online sellers organise their sales, despatch and access Royal Mail services online and do things like print labels and buy postage. You can visit the Royal Mail page about DMO here.

Thanks to a tip-off from an eagle-eyed reader who was reading a Royal Mail document dated December 2017 called Important Information: Changes to services, terms and conditions, and a reminder of your product procedures we can report that it seems it will be decommissioned next year. Below in the photos you can find the relevant information related to DMO in the pamphlet. The contents of the document can be found here online.

As Royal Mail notes, the replacement service will be Click & Drop and its associated APIs which can apparently do everything that DMO does. Royal Mail will be contacting all DMO users in due course and helping them transition to the replacement service.

As they say: “Our latest solution, Click & Drop, is the favoured alternative for most customers and we have a range of APIs and direct integrations. Click & Drop provides all the features of DMO, plus a range of additional features and benefits to help your business. It’s built on the latest technology, dealing with browser upgrades and is constantly improving. We recommend switching now to start enjoying the benefits of Click & Drop straight away.”

Naturally, we will be asking Royal Mail for more information about this development but we wanted Tamebay readers to know about the news right away.

Are you a DMO user and will this change have an impact on your daily activities as you send the goods out that you sell online?

Royal Mail DMO

Royal Mail DMO

11 Responses

  1. We use DMO and have spoken to our account manager about the changes, as well as having a quick look at the “Click and Drop” replacement.

    There is the added option to integrate directly in to Amazon, eBay, Magento, Shopify etc as well as from Dropbox. From the quick look we had and conversation we had with the Account Manager, there is some added functionality on the Reporting side.

    If you use DMO to upload with a .CSV as we do, then it looks like there should be little disruption.

  2. What about the dimensions and volume requirements that DMO stipulates, is there still extra room on parcel size like you get on DMO? Do you still need to meet the 1000 item requirements? As a DMO user the first thing I knew about these changes was from reading through the leaflet.

  3. DMO – Never used it so can not compare.

    We use Click & Drop and would say it is very good, they have just updated it to integrate with WooCommerce, but it can also pull in orders from Amazon & eBay as well as mark them as despatched and add a tracking number (not recommended).

    Overall really pleased with it.

  4. @Tyler. We want as it essentially tracks everything now, that 2d stuff has saved us from a lot of INR scams, we had one the other week “where is my tracking”, am like it arrived 2 hours ago straight away…here is the URL. We are even putting the 2d codes onto sites like Game where we have to do the click and drop using manual process.

    It is good I like it, and my understanding you UPLOAD it on day of dispatch it shows you have dispatched on time.
    Anyway we noticed it popped up if we evaluated you now you would be above average. So we checked all the items we had loads, which all had 2d delivery or signed for.
    Yes and some of them turned up on day 2 not day 1. Am like how am I supposed to control this. However the defects are supposed to be for dispatch times not delivery times???, uploading that info proves you have sent on time surely, and they are basically giving you defects for delivery times???? not dispatch, their not even following their own policy.
    So I emailed them with this last lot , and told them to look again as everything shows dispatched on time and it all has tracking and they did remove all the defects we went from 2.99% to 0.00%, I should not have to email them, who evaluates in the first place a blind man.
    It is hard enough getting noticed these days without them downgrading you for no fault of your own.
    Silly system , plus less and less feedback gets left these and we sell a lot less than we used to on eBay but still it is there in black and white we are dispatching on time.

    Really wish they would just stop over complicating things for the sake of it


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