We’re getting multiple reports that there is an eBay Messages glitch today and that some sellers are currently unable to complete orders.
One seller complains “I am getting eBay messages via email but not via eBay. Also unable to respond to messages” and anther added “I’m having problems contacting buyers“. A third seller asked us “Do you know of any problem with eBay messages today? It been playing up all day!”
Currently we have no indication of how widespread the issues are, but judging by the 42 minute wait time to get through to eBay Concierge (eBay’s premium support line for top sellers) there are plenty of people affected.
Are you able to process orders and do you have access to eBay messages? Let us know in comments below and we’ll keep you updated as and when we hear updates.
Updated 16.25
It appears that the messaging glitch has been rectified and should now be working as normal.
4 Responses
We have had issues all day, we cant contact buyers to complete orders. We sell personalised items so it is crucial that we can communicate and obtain personalisation etc – but we cant do anything!
It’s a joke as ebay have forced us to remove our contact information on listings, so we have to communicate with customers with a pre-historic, outdated message system…..it should be in a museum.
Its about time they updated to a modern system, where we can reply and attach images from outlook, instead of wasting our time having to upload images from the message centre which takes ages, watching it spool, and spool, and spool……
Happy Friday! I hope it’s fixed by monday as that’s the busiest day…arrgghh!
Perhaps Wenig can fix the messages issue.
Oh no, Friday is his day to be at GM.
Or maybe he has gone to see Jeff Bezos for a job fitting his abilities – and today is the day he packs his first box at an Amazon fulfillment centre
to be fair to ebay they fixed the problem fairly quickly. It was a bit frustrating at the time.
everything seems to be working fine when we locked up at 5pm Friday.
my shop has vanished it is not there what the heell is going on