Tamebay readers are starting to notice that eBay buyer email addresses are no longer appearing in PayPal payments – not in email notifications nor when you log into your PayPal account. This appears to be a recent change and is rolling out to some seller’s before others. If you rely on buyer email addresses in PayPal payments then you may have to rethink the way that you manage your service.
PayPal are saying that this is a change that eBay have asked for. What we don’t know is the reason for the change – is it part of eBay’s programme of reducing the availability of contact information, preparations for the roll out of eBay Payments with Adyen, or whether it’s as a result of their preparations for GDPR.
This could impact sellers in a number of ways, for instance if you don’t have the buyer email address then you’ll no longer be able to pass it to your chosen carrier so that they get tracking notifications. Of course you could and should be uploading tracking information to eBay, but there are two issues with this. Firstly not all couriers are integrated within eBay so tracking won’t be linked. Secondly the courier won’t have a facility to automatically collect the email address from eBay and so shipping updates won’t be relayed to customers.
For many eBay sellers, you may hardly ever log into your PayPal account and may not rely on PayPal dispatch emails in which case the change won’t bother you in the slightest. If you do rely on gathering your buyers’ email addresses from PayPal then you’ll have to change your workflow.
Personally, one reason I’ll welcome the change is that it’ll stop disreputable spammers from adding my email address to their wretched mailing lists against the eBay User Agreement. I might make a purchase from you but in reality I’m purchasing from eBay and have no interest in being added to your spam list. At least it’ll keep the spammers a little bit more GDPR compliant if they can’t see buyer email addresses in the first place.