Needless to say, here at Tamebay we get lots of emails and read lots of Facebook groups and other online forums to get a handle on what eBay traders are experiencing day to day. And it looks like that this week a lot of eBay sellers have been experiencing technical issues and glitches with the marketplace.
With a finger in the wind, the number of problems being reported do seem more numerous than usual and are having a detrimental impact of the trading activities of eBay merchants. But that’s just a feeling.
It’s very difficult as a reporter and blogger (journalist seems too grand a term), not least because we have to be accurate and fair-minded, when it comes to reporting such things to report grumbles and gripes about technical stability. We have legal obligations, and also more ethereal duties, to write about verifiable facts. And regrettably sometimes the reports we get from merchants are unreliable.
One particular difficulty is discerning what’s a genuine problem and what might be something else entirely. So often we read “eBay’s broken” and crave more details. And sometimes, when asked, the details of the problem cited by a merchant are unclear. And, also, it’s not unusual that inadequate computers, seldom updated browsers, ISP issues and other things are actually to blame. It’s vital that we are forensic and precise if we cry foul and call out a technical issue. But often the exact details of a problem elude us because we don’t possess enough details: “it doesn’t work” isn’t enough to report. Indeed, ideally, we like a screengrab and possibly a chat too.
But it does look like that eBay hasn’t had a very good week when it comes to niggling problems. The ambient chat about glitches and things not working has been greater than usual and that has an impact on your selling activities.
So if you want to express your frustrations about any eBay problems this week, we’re all ears. But we ask that you are detailed and precise. Deal?