Aila Technologies is working Ingenico Group to develop frictionless customer experience in brick-and-mortar stores, from faster customer registration and check-ins to payments.
As the result of the partnership between Aila’s iPad-based Interactive Kiosk and Ingenico Group’s iSMP4 Companion, the two will work on improving in-store operations, which will help retailers speed up their digitalisation.
Aila enables retailers to take advantage of digital functionalities in physical stores, with its proprietary TrueScan™ scanning technology which provides rapid image capture capabilities. This service paired with Ingenico Group’s iSMP4 can accurately scan barcodes, capture ID card images, and quickly process all forms of payment including magstripe, EMV chip & PIN, EMV chip & sign, and mobile wallet transactions via contactless near-field communication (NFC). The touchscreen tablets with retina display are said to give consumers an intuitive digital experience.
The joint solution has already been rolled out by a healthcare company to create a frictionless patient experience in thousands of medical testing facilities and pharmacies—from ID, insurance card and scanning to appointment check-in and payment processing.
“We are in the midst of an in-store customer experience revolution. To stay relevant in today’s digital era, companies must respond to changing customer expectations by embracing technology solutions that improve experiences, from faster check-ins to easier, more secure payments.
Partnering with Ingenico Group and combining its premier mobile point-of-sale (mPOS) products with Aila’s versatile scanning-enabled hardware solutions creates an enormous opportunity for our enterprise customers.”
– Alex Goodwin, co-founder, Aila
“Consumers demand a seamless, digital experience—whether it is online or in-store. We look forward to working with Aila to empower companies in retail, healthcare and adjacent industries to provide a comprehensive customer experience with the compatibility and versatility required to meet changing needs.”
– Irfan Nasir, head of product & solutions, Ingenico Group North America