Shopify have introduced Shopify Ping to make communicating with customers on social platforms easier and quicker and giving the ability to respond in real time.
Shopify Ping also comes with Shopify’s free virtual assistant, Kit, built-in. Kit helps merchants plan, create and manage marketing activities through a conversational interface, and Ping is the natural place to have these conversations with Kit. With these integrations, Shopify Ping allows merchants to easily run Facebook and Instagram ads, email campaigns, retargeting campaigns and more as well as respond easily and quickly to customer inquiries.
With more customer messaging integrations and new Kit skills coming later in the year, Shopify Ping is more than just a chat app. It’s a new, centralized way for Shopify merchants, almost half of whom already run their businesses via a mobile, to work on the go and grow their business in ways that come naturally.
“Shopify merchants are conducting many business conversations across multiple apps every day, not only to run their day-to-day operations, but also to manage customer inquiries. Shopify Ping was created to make all of this easier to manage. It’s a one-stop messaging app that lets them spend more time on what matters most – running their businesses seamlessly and deepening customer relationships.”
– Michael Perry, Director of Product, Shopify
At launch, Shopify Ping is available for Apple iOS, but will be coming to Android later in the year. Platforms supported are Facebook Messenger, Rep.ai, and ChatKit, and again
