eBay are to start auto-accepting return requests on behalf of sellers, according to their returns preferences, from mid September, regardless of why the buyer wants to return the item. This means that when a buyer opens a return request, this will be automatically accepted if it is within your offered return window. eBay will be rolling out these changes in phases over the course of this year starting in September and say that they will be listening to your feedback as they ramp up this new functionality.
“From 17 September 2018, to meet retail standards and streamline your workflow, we’ll start to simplify and shorten the returns process by auto-accepting return requests and providing buyers with labels for domestic returns as soon as they request a return.”
eBay say you retain control
eBay say that this doesn’t mean they are taking away your control of returns. If you’ve chosen to set up your return merchandise authorisation (RMA), you’ll be able to provide your own labels to buyers. You can also continue to setup your automation and returns rules. eBay will automatically accept open “Item not as described” return requests that are within your indicated return window. You’ll be able to choose between using an eBay label or to provide the label directly using eBay’s existing RMA process.
After the return is accepted, a label will be provided to the buyer and once you receive the item, you can choose to process a refund or ask eBay to step in and help if you don’t agree with the reason for the return. The cost of the label will be charged to you in your next invoice.
Check your preferences prior to Auto-accepting return requests
Auto-accepting return requests functionality will be rolled out in phases by eBay throughout the rest of the year. It will be worth reviewing your returns acceptance rules and label provision options prior to the 17th of September when the Auto-accepting return requests starts to roll out.