eBay sellers have had a lot of questions concerning the new eBay Service Metrics and potential fee surcharges that will apply to those who fall into the high risk category. When we announced that the metrics were to be delayed until the 1st February many breathed a sigh of relief, but it’s important to realise that the metrics aren’t going away and now is the time to check your seller dashboard and take action before the penalty fees apply.
“It is also clear that eBay are determined to do something to change the behaviour of the handful of sellers who would have been caught up in these metrics – this metric is not going away, so we’d all do well look out for the additional explanatory videos and guidance on how the metrics work. I’m sure we’ll be talking a lot more about returns over the next six months.”
– David Brackin
eBay have been reading the questions on Tamebay and on their own forums and have released a video to address some of the issues raised. In the video they answer:
- Why are you really doing this? Is it just a “stealth fee increase”?
- How do you work out who my “Peers” are?
- I’ve been classified as in the High rating bracket. Am I going to be charged extra?
- How is the surcharge calculated? Is it 4% of the final value fee I’d normally pay or is it an extra 4 percentage points?
- I’m a small seller and I’m worried that just one or two bad transactions could push me into the Very High rating bracket. Is it time to stop selling on eBay?
- I sell used items and I describe their condition accurately. But even when I do, some buyers expect something new and perfect to arrive. This isn’t fair.
- Can Service Metrics impact my overall seller performance?
Monitoring your eBay Service Metrics
In a second video eBay offer advice on how to to monitor your eBay service metrics in the seller dashboard: