DHL Express is in the process of developing its own parcel network in Switzerland. The newly formed company DHL Parcel (Switzerland) AG is focusing on the delivery of parcels within Switzerland. Owing to the growing network of DHL ServicePoints, which have been set up with local partners, DHL Parcel can offer its services and collection and drop-off options across the country. A total of 27 countries, including this new addition, now belong to the DHL Parcel Europe
We would like to offer our customers in Switzerland a modern and forward-looking logistics service that meets not only the requirements of parcel shipping but also the wishes of the end customer. This includes the launch of innovative services – such as standard evening and Saturday delivery – with extended opening hours and a comprehensive package at an attractive price.
– Günter Birnstingl, CEO DHL Parcel (Switzerland) AG
Parcels posted for dispatch from Monday to Friday are delivered on the next working day as standard, including Saturday (initially in the greater Zurich area). The only exception is parcels that are dispatched on Saturday; these will be delivered the following Tuesday. For market entry, parcels will be delivered in Zurich by 8:00 pm. This service will be extended to other cities in due course.
Parcels are delivered to the recipient’s front door and are only handed over in person and must be signed for. Delivery tracking and notification is provided via SMS or pre-alert. If the recipient is not able to accept the parcel, it will be deposited at the nearest DHL ServicePoint.
At present, there are approximately 400 DHL ServicePoints available and the network of these DHL ServicePoints is to be further expanded based on geographical criteria. There are plans to have approximately 750 DHL ServicePoints by the end of 2018 and approximately 1,000 by the end of 2019. They can be found in outlets like petrol stations, pharmacies to retailers.