Amazon has a blip back in September which they compounded by refunding merchants for uncharged referral fees instead of billing them. In an unusual Amazon fees SNAFU, the marketplace are now double billing affected accounts to reverse the refund and bill for the fees that should have been charged.
The referral fees were originally not charged for three days – the 18th to 20th of September for orders on Amazon Italy, France and Spain.
Glitches do happen and even the mighty Amazon runs into the odd glitch, but somehow they managed to compound the error by billing for the missing fees but processing them as credits instead of debits. It’s hard not to cringe on behalf of whichever Amazon employee got the code wrong and ended up giving money away instead of invoicing it. Now they’ve got to reverse the credits and recharge as debits so sellers will see a double deduction due to the cock up.
Hopefully, at this busy time of year most sellers won’t be too negatively impacted by the double charge which will be affecting this month’s cash flow but you may notice on your next disbursement that there’s a hefty charge with no sales relating to it in this month.
Apology for fees Amazon fees SNAFU
“Due to a system error, Referral Fees were not charged from September 18-20, 2018 for orders placed in Italy, France and Spain.
When we attempted to charge the referral fees, the referral fees were incorrectly processed as a reimbursement. We corrected this error with two transactions. The first transaction deducts the incorrect reimbursement. The second transaction charges for the referral fees that were not originally charged in September.
These charges appear in your seller account, listed in your Payments Summary Report in the “Other” column with the “type” field description equal to “Adjustment”.
Thank you for selling on Amazon. We apologise for any inconvenience this issue might have caused.”
– The Selling on Amazon Team