Online sellers are only too familiar with buyer fraud in the form of requests for returns or fraudulent refunds but it’s still amazing quite how far some buyers will go to get relatively small amounts of money back. What’s not quite to usual is for a buyer who has had a refund to attempt to get a second payout for the same item.
The buyer purchased a relatively low value item and claimed that it never arrived. The seller had tracking so Amazon backed the seller but granted a courtesy refund to the buyer. Amazon will often do this as the seller isn’t at fault but Amazon’s mantra is to obsess about the customer experience and they don’t want a buyer out of pocket for an item that never arrived. Occasionally this instance could be genuine such as if an item is stolen from a door step so Amazon side on the side of the honest buyer and carry the cost of fraudulent refunds.
In this case however, the buyer seems to have forgotten that they never received the item, or think that sellers and Amazon are stupid, because they then opened a second claim requesting to return the item that never arrived for a full refund! Unbelievably having already been paid out for an undelivered item that tracking showed was delivered they tried to get refunded again by returning it.
Amazon have instructed the seller to accept the return but only to refund if the item arrives back in perfect condition and naturally won’t reveal what steps they are taking with the buyer, but this is a prime example of how greedy some buyers are… and how stupid they can be if they forget which items they’ve already had refunds for.
“As per our conversation, this buyer opened an A to Z claim with the reason “Item not received.” The claim was closed and you were not responded and it was funded by Amazon. This buyer opened a return request with the reason “No longer needed” and wants to return the item because the buyer wants to be refunded again. As per advised on this, since the buyer ordered the item on October 12, 2018 and its still within the 30 days Return policy of Amazon, you may authorise it and the buyer will be the one to pay the return postage. You may only process a refund once you receive the item back from the buyer because you need to check the condition of the item. If you can still sell the item as a new one, they you may process a full refund but if not, you may do partial only.
I also reported this buyer on Amazon because what she did not is not right. She was refunded by Amazon already and now, she wants to be refunded again by returning the item back to you. Amazon team will reviews buyer activities as part of any investigation into possible violations of our policies.”
Buyers appear to think that large companies are blind to fraudulent refunds. This may have been the case when they ordered online and then returned in store claiming to have lost the receipt but online everything has an electronic trail and if you’ve been refunded once it will immediately be noticed if you try for a second refund.