It’s always a good thing to know who the masters of your fate are. And that means getting to know something about the executives at eBay. So you’ll be interested to find out more about Harry Temkin. He is the new Vice President of Seller Experience at eBay.
Here is a video published this week where he talks about his new job, approach and plans. He’s only been in the job for 4 weeks.
Harry Temkin is keen to establish his credentials as an experienced promoter of marketplace analytics, which he has done previously at Reuters (where he worked with eBay CEO Devin Wenig). And he makes some persuasive arguments for several new products which are coming to merchants in the months to come. Some new services will be available before this year is out but others will launch in 2019
Pricing guidance is clearly an area that he wishes to bring to the forefront, using the Terapeak within the seller hub, to help sellers more effectively sell on the eBay marketplace. And, perhaps most interestingly, he recognises that the system which utilises AI (artificial intelligence) can be flawed and offer dubious pricing advice. In one section of the video he details improvements that are coming to that function. Crucially, the new system won’t just be looking at the prices of goods on eBay but also elsewhere on the web so you can be truly competitive.
It is always easy to be cynical about new executives at eBay because it does often seem that we’ve seen this sort of thing many times before. And there is also an aspect of such presentations that can seem overtly irksome to a non-US audience because of the style of communication.
But it’s well worth listening in and absorbing some of the details about the new features especially if you make your living on eBay: this man is a big influence on your business. And as he says:
As the head of seller experience, it’s my job to protect you as the seller. It’s a high priority to add more seller protections.
– Harry Temkin, Vice President of Seller Experience, eBay