Meet the company: Salveo and Citizen label printers

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12 Nov 2018

Salveo are suppliers of Citizen printers and have created printer/software packages that are ideally suited to ecommerce.

If you are looking for reliable, easy to integrate printers then Citizen are the answer.Their range of printers will allow you to expand your operation with ease and ensure continuity and quality.

We spoke to Salveo’s Managing Director Gil Durrant to find out more about their relationship with Citizen and the service they can offer:

Who are Salveo and Citizen?

Salveo Ltd is a family owned and run Company established in 2002. It was originally based in West London but in 2015 moved to Watford as it needed larger warehouse space to accommodate its rapidly expanding offering. It is almost exclusively ecommerce based and has a significant presence on both Amazon and eBay.

Citizen Systems Europe Ltd (CSE) is a subsidiary of the business Citizen Watch Company Ltd. CSE is a manufacturer of high quality printers which are used by a variety of industries and vertical sectors. The whole ethos of the business is focused on reliable, effective printer products which are made and designed to the highest quality.

Salveo and Citizen have come together to support the army of sole and smaller internet sellers who would not normally have knowledge of the types of labelling products on the market or be in a financial position to obtain good deals directly from resellers. As Salveo sells almost exclusively online it is well placed to provide advice, information and training to such sellers. Particularly as Salveo uses Citizen label printers in their own business, this gives them first-hand experience of the printer’s usability, reliability and other benefits.

Who needs barcode printers?

There is a requirement to barcode all products sold on Amazon and eBay. Furthermore there are specific requirements when sending out items to Amazon for FBA and to customers who use Amazon’s Seller Fulfilled Prime. Royal Mail and Courier companies also have stipulations relating to packaging and labelling. Failure to comply with the many rules can and often does result in being banned from a selling platform or goods not being delivered in a timely manner. This is where Citizen printers can help. The labels and software available ensure that both the format and information are sufficient to meet the requirements of all sales channels and those of Royal Mail and many other couriers. Almost all formats from all major carriers are supported.

One of the advantages of using a Citizen printer is their low running cost as they use a thermal print head with no replacement ink cartridges required. They therefore require minimal maintenance with the advantage of being easy to use and integrate with Windows and other operating systems. The labels are self-adhesive, readily available and compliant. The time saved in having an integrated labelling system is immense allowing sellers to concentrate on other business aspects.

What is unique about Citizen label printers from Salveo?

All printers sold by Salveo are compatible with Amazon and eBay, as well as ERP and inventory management programs and are supplied with easy to use label design software.

Citizen label printers focus on reliability to ensure maximum output and minimal downtime for the customer. They work on the basis of effective cost structures in comparison to the quality of the materials used.

The software included with the printers is effective for creating basic label designs on a Windows based platform. For further details on the software included please visit – www.seagulscientific.com

What about software integrations?

Citizen printers are designed to work with a magnitude of software packages. Our designers work constantly to develop firmware and drivers to make installation and running simple and effective.

Case study – Salveo with Brightpearl

Salveo has been using Sage 50, Sage 200 and, for the last 3 years, Brightpearl to manage its online sales. Salveo started using Citizen printers as soon as it became impossible to deal manually with the number of sales generated each day. The experience has been entirely positive and Salveo now have 15 printers in use within the company. Therefore Salveo have no hesitation in recommending these printers for all online sellers.

What if I have a free printer from my courier?

It is not uncommon for some courier companies to encourage their customers with a one off free printer when their volume of sales reaches a certain number. For many, their volume of sales will not be enough to attract such an offer. Even those who have received a free printer will find they need additional printers as their business grows. With Citizen you will find a printer suitable for your business no matter what the size of your business or requirements.

The critical time is November to January when sales due to Christmas and New Year accelerate and the need to satisfy customer expectations and those on the selling platforms like Amazon and eBay. Failure to meet these expectations will have a negative impact on your business and Citizen label printers are therefore a must to streamline your organisation.