Royal Mail are having a bad Friday with consequent challenges for online retailers attempting to despatch parcels before the weekend. There’s a Royal Mail computer system issue preventing customers from paying for postage with PayPal.
Those with a Royal Mail credit account will be grateful that they’ll be able to despatch and process orders as normal, but both Paypal payments and OBA manifesting are currently unavailable.
Temporary Royal Mail computer system issue
A critical technical issue has affected Royal mail computer systems. We regret that both Paypal payments and OBA manifesting are currently unavailable. Our OBA (credit account) customers can continue to despatch and process orders as usual.
Our engineers are working hard to resolve the issue as quickly as possible, and we will provide further updates as soon as we are able.
We sincerely apologise for any inconvenience caused.
– Royal Mail at 10:54 16th November 2018
This is without a doubt a major incident as it leaves consumer and those accessing Royal Mail services as a personal customer unable to make payments for their postage. Business customers will be unable to perform manifesting which could have knock on effects for tracking.
Those who use Royal Mail often don’t have a suitable alternative courier they can switch their shipments to. Royal Mail is still the country’s default for small lightweight parcels, large letters and products shipped via letter post. The smaller sellers who rely on Royal Mail are also those most likely to pay via PayPal rather than be an account customer and if they can’t despatch today may well have no alternative other than to go an queue at the Post Office and pay in person. If that’s you then we’d recommend getting to the Post Office as early in the day as possible as queues may be longer than normal.
We’ll keep you updated throughout the day as Royal Mail release more news, but currently there is no indication as to who long the Royal Mail Computer System issue will last or what caused it.
Update – PayPal working again
We can confirm that PayPal payments are working as usual. Our engineers are still working on fixing manifesting. We will provide further updates as soon as we can.
– Royal Mail Nov 16, 11:26
Update 2 – Manifesting working again
We are happy to announce that manifesting is starting to return to normal. Please allow a short while for your manifests to complete. If you have any failures, please attempt to regenerate them when possible.
We will provide further updates as soon as we are able.
– Royal Mail Nov 16, 11:55