The PayPal Malaysia operations centre is set to close down in April 2018 in a bid to “best meet the evolving demands of our customers.”
The marketplace said that the closure will “not affect” PayPal’s operations in the market. They said that consumers can “continue to use our products and services as normal.”
The payment’s supplier said that the decision comes after PayPal’s review of the global structure of their operations and staffing. Pointing to the “remarkable” service of the operations centre, PayPal takes a step further to “align” their investment “in sites that are better equipped.”
The news sparked concerns about its impact on PayPal’s employees. PayPal said to start a voluntary separation scheme (VSS), which allows employees to resign voluntarily from a company while receiving fair compensation. It will begin in April 2019 to help the workforce find “job opportunities.” The company promises to build on-site careers centres and support employees on their journey of finding a new job.
“We have made the difficult decision to close PayPal’s Operations Centre in Malaysia by the end of this year. The work currently being delivered at our operations centre in Malaysia will gradually move to other locations. This internal reorganisation does not affect our customers in Malaysia, who can continue to use our products and services as normal. We regularly review our global site structure and staffing to ensure the support and services we provide at each site best meet the evolving demands of our customers. Our Operations Centre in Malaysia has done a remarkable job serving our customers since the site opened in 2011. However, this decision was made to align our investment in sites that are better equipped to support the future needs of our customers and our company. Our priority now is to do everything we can to set up our employees for future success, and we are fully committed to helping them as they transition to the next step in their careers. As well as offering comprehensive separation packages, we have built an on-site careers centre to promote job opportunities and provide immediate assistance to employees.”