Meet the company: UKP Worldwide

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Paul Taylor UKP WorldwideUKP Worldwide, or UKPW for short, can assist with your international shipping and not only save money but offer services such as pre-customs clearance in the UK meaning that there are no delays with border checks at the final destinations.

For anyone who ships large numbers of parcels overseas, this is the next step up from sending parcels via post or courier and as you’d expect there are a range of solutions on offer including tracked, untracked and returns.

We spoke to UKP Worldwide Managing Director Paul Taylor to find out more:

Who are UKP Worldwide?

UKPW provide brokered international ecommerce and mail solutions to almost all industry sectors. Originally established providing international distribution services to publishers, our extensive knowledge in this area has spearheaded our development into direct mail and latterly ecommerce and returns.

With the USA being a key market for publishers, we opened our facility in the USA in 2010 and this has helped grow our range of services and develop our expertise in USA ecommerce distribution and returns.

What do UKP Worldwide do?

With over 20 years’ experience in post and parcels and expert knowledge of international markets, we specialise in ecommerce solutions around the world for marketplace sellers, online retailers and SME’s.

In November 2016, we gained Authorised Economic Operator (AEO) status – an internationally recognised supply chain accreditation awarded by HMRC to particular organisations meeting mandatory procedural compliance. Working closely with our clients, we get their products delivered to their international customers, ensuring compliance with UK export legislation and preventing packets and parcels from being delayed unnecessarily at custom and border controls.

Posting internationally can sometimes seem daunting but we support our clients in the process, even when some countries have specialist requirements such as India where recipients are sometimes required to complete forms or USA where tax and duties must be paid on goods valued over $800 USD.

Not only do UKPW help with the international distribution of products, we also have cost-effective solutions for direct mail campaigns. Did you know sending physical DM alongside a digital campaign can significantly increase ROI for your marketing campaigns?

We can also offer a range of collection options.

Tell us more about UKP Worldwide’s ecommerce solution

Cross-border shipping can be cost prohibitive especially for lower value products and causes concerns for both retailers and savvy consumers, as tracked service via courier can sometimes be very expensive. Our service closes the gap in the market, allowing retailers to offer a tracked international shipping service at an affordable price.

UKP Worldwide ExportRoutines flowchart

With full tracking through delivery, you and your customers will have complete transparency of your packets and parcels from door-to-door, all delivered within 5-10 working days for the USA, or 5-7 working days to Germany.

No need to sort the parcels before passing them to us, just send a manifest and we scan and produce the appropriate shipping labels from the data we received.

What sets UKP Worldwide apart from a courier contract?

UKPW offer a brokered service where we do all the hard work for our clients. With our extensive expertise in mail and ecommerce and knowledge of the most cost-effective, quality suppliers, we have put together a comprehensive service offering. This allows our clients to focus on their core business of etailing, whilst UKPW negotiates and manages the network partnership relations.

What’s the difference between Tracked and Untracked?

UKP Worldwide ShipmentsOffering both Tracked and Untracked options provides our clients with the flexibility to offer the service tailored to their product offering and consumer requirements.

Tracked provides our clients customers the security of a courier service with live tracking events that provide clarity from the moment an order is placed until the item arrives at the recipient’s door.

Untracked allows clients to provide a low cost international postal service for those items that may not warrant the cost of a fully tracked service. Offering a choice of services puts the Client in control and allows them to offer services that work from a commercial point of view.

Tell us about UKP Worldwide’s US returns service?

Our fully managed return service controlled through our bespoke software was the natural step to accompany our outbound service. Using the Portal allows our clients to provide their customers with an easy way to arrange a return, with the option to choose from merchant or customer paid returns, this puts the merchant in full control of their consumer experience and their costs.

UKP Worldwide Fully Managed Returns flowchar

UKPW will manage the whole process from return label generation, return item verification in the USA, along with full tracking and repatriation to the merchant in the country of origin.

What type of retailer should be interested in UKP Worldwide?

Usually, you will be an online retailer, marketplace seller or SME, already established and shipping goods internationally, or are you may be looking to enter new markets, but not quite sure how to go about it.

Typically, you may sell books, fashion/apparel, small electronic items and accessories, or FDA registered food items, or health supplements and be shipping anything from 20 international parcels a day.

UKP Worldwide Case Study

We were approached by a leading wholesale ecommerce distributor to provide a reliable and compliant delivery service to the USA for their portfolio of clients. They needed their parcels to be delivered on a trackable service within a reasonable time frame.

Through our partnership with USPS, we were able to access various USPS tracked parcel services and provide a fully compliant delivery service for items under $800. Taking care of all the EU export requirements, as well as, clearing into the US, our service was getting their goods delivered in 5-10 working days.

Three months after launching the service, they confirmed that they had been able to implement our service without having to pass on any of the costs to their customers. They also increased their delivery rates, due to address data being passed through the NCOA database, which in turn has increased their customer satisfaction.

Following the success in delivering to the US meant this client trusted us to handle their other international outbound deliveries, as well as implement our US returns service across their customer base.

Could UKP Worldwide help if Brexit means I need customs clearance into the EU?

Whilst the outcome of Brexit is still very much undecided, especially whether there will be frictionless customs controls or a hard border, UKPW being AEO accredited effectively means that we can keep your products moving, no matter what the outcome.

A hard border will mean that products will have to be exported from the UK into the EU/EEA. By integrating with UKPW and providing HMRC required data for exporting, we can manage the customs process on your behalf.

Now I’m interested, what should I do next?

Please contact the UKP Worldwide Sales office on 01844 398880 or [email protected], where we can discuss your requirements and which service best suits you and your customers’ needs.


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