At eBay Open, eBay have announced new actions they are taking with regard to eBay seller protection. For Top Rated Sellers located in the US who offer 30-day returns, eBay there are two new financial protections. The new eBay seller protection will be live in the US on the 1st of October 2019.
“Our sellers have told us that we need to do more to have their backs when they do everything right but something still goes wrong. We’re committed to making significant investments in protecting our sellers and I’m delighted that today we’re announcing these new protections.”
– Wendy Jones, Senior Vice President, Global Operations, eBay
New eBay seller protection for Top Rated Sellers
eBay will issue a seller invoice credit to cover return label cost if a buyer makes a false “item not as described” claim.
- Report the buyer when you issue the refund through the eBay returns flow
- You will receive a credit on your invoice for the amount of the return shipping cost up to $6
- eBay will automatically remove any feedback, defects, and open cases in service metrics
Partial Refunds for damaged returns
eBay will now allow Top Rated Sellers to issue partial refunds for all items that are returned damaged.
- Recover the cost of the decreased value of the item
- Give refunds based on the condition of the item — you can deduct up to 50%
- We’ll remove feedback and defects and eBay will take care of any remaining issues with the buyer
How to qualify
- Be a Top Rated Seller
- Offer 30-day returns
- Reside in the US
- List your item on ebay.com and you are protected whether you ship the item to a buyer in the US or internationally