Following the successful expansion of same-evening delivery in Germany, Zalando is now testing it in Switzerland. They say that in addition to speed, comfort and control over package delivery are becoming increasingly important for Zalando customers and with many working during the day, a delivery service has to adapt to the customer and be integrated into their everyday life.
For Zalando customers, this means they can expect deliveries to take place when they are actually at home. Same-evening delivery is already offered in more than 20 German cities. Order in the morning and you’ll receive your delivery the evening of the same day.
“The higher level of satisfaction and loyalty due to fast evening delivery is reflected in our customers’ purchasing behaviour: satisfied customers order more, and more frequently. We are therefore convinced that fast, flexible delivery and options such as same-evening or next-day delivery and returns pick-up will become the new standard in metropolises.”
– Lisa Miczaika, Vice President Central Europe, Zalando
Same-Evening Delivery is in part enabled by Swiss Post who are partnering with business customers such as Zalando in order to meet the growing needs of its customers. During this collaboration, the Post will test how they can further improve, for example, the transport and delivery of orders on the same day. This is something we’re ever hopeful that Royal Mail will put in place in the near future.
“We are delighted that Zalando has chosen us as its logistics partner and look forward to the results of the joint pilot project.”
– Dieter Bambauer, Head of PostLogistics, Swiss Post
Premium same-evening delivery is made exclusively by bicycles and e-vehicles that are optimized for urban logistics and since the end of June, notime have been delivering Zalando packages to customers in the Zurich area.
“In addition to time-flexible delivery down to the last mile, our climate-friendly transport system ensures a sustainable logistics approach that is forward-looking.”
– Berko Sierau, Head of Research and Innovation, notime
As well as carbon neutral deliveries, Zalando are experimenting with resuable packaging.
