Shopify Chat to help merchants step up shopping service

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Shopify have announced the launch of Shopify Chat, a native chat function that allows merchants to have real-time conversations with shoppers, taking customer-seller relationship onto a next step.

Last year saw Shopify launching Shopify Ping, a mobile app that centralises all customer conversations along with automated marketing workflows to leverage the power of chat to help sellers grow their business.

Sellers can enable Shopify Chat inside Shopify Ping. Once enabled, it will appear on all pages of their online store. Now available on all browsers and operating systems, customers can ask product questions, request order updates, and receive discount codes.

With a keyboard inside Shopify Ping, merchants will have access to their store’s products and discounts without ever leaving the conversation, making it quick and easy to provide product recommendations, discounts, checkout links, and more.

This adds to the existing list of chat functions available within Shopify Ping including Facebook Messenger and Apple Business Chat, all of which are available at no additional cost.

Shopify attributes the launch of Shopify Chat to helping merchants engage customers as building strong customer relationships remains critical to any business.

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