When you think of Whistl, you probably think letters, mainly bills and yes they do handle an enormous number of letters each year, but they also handle millions of parcels for ecommerce merchants both large and small. Whether you are shipping 100 items a day or thousands, Whistl have a range of solutions from delivery through to full service warehousing and fulfilment.
We know many marketplace sellers who use Whistl so today we spoke to Nick Wells, CEO of Whistl to find out more and discover how they can help you save time and money and assist you to grow your business. Read on to find out how they could help you:
Who is Whistl?
Whistl is the UK’s leading delivery management company and are by size in the top ten privately held companies. We are focused on providing tailored support to our customers and their businesses, and help multi-channel retailers, brands and wholesalers save time and money, increase delivery performance and enhance customer experience. Whether you are looking to deliver parcels, packets or bulk mail, tracked or untracked, Whistl has a service to help. Whistl also offers advertising, fulfilment and contact centre services, and with our support and knowledge you’ll know your business is in safe hands.
Every business wants to be more efficient, deliver a high-quality service and delight their customers. Whistl can help your business to achieve your targets through a range of delivery management and customer support solutions, all accessed through one point of contact. We provide efficient, high-quality, competitively priced Parcel, Fulfilment and Contact Centre services in addition to Mail and Advertising.
We are transparent with our customers, making sure we do the right thing by being clear and honest. We are customer focused and put ourselves in our clients’ shoes, offering a bespoke and personal service tailored to their needs.
What services does Whistl offer?
Whistl offers a variety of services for marketplace sellers, who benefit from our strong relationships with our selected carrier partners, a broad range of mail solutions, award winning contact centres and our ability to fulfil a wide range of items. Thanks to over 400,000 sq ft of warehouse space dedicated to ecommerce pick and pack fulfilment.
We handle nearly one third of all items posted in the UK and process over 3.6 billion parcels and mail items annually, so whether you are looking to send within the UK or internationally, with our 15-site national network we are the most accessible multi-service delivery management company.
We work closely with our carrier partners which enables our customers to have a competitive edge when it comes to parcel delivery, and we offer the ability to ship internationally as well as in the UK. – Parcels case studies
We understand that with an increase in orders comes the need for more space, staff and management time. We can fulfil a wide range of items and products, including clothing, books/DVDs, computer accessories, shoes and sports equipment. We can even fulfil bulk business to business, wholesale orders or individual orders straight to your customers. – Fulfilment case studies
Our tailored call centre solutions can help you focus on critical business, as we manage your customer calls. – Contact Centre case studies
Choose from our variety of mail solutions, from sorted or unsorted to partially addressed and Admail. – Mail case studies
We can help you increase customer engagement, acquisition or retention through our doordrop schemes; targeted leaflets, catalogues and in-home sampling. – Advertising case studies
Who is the ideal Whistl customer, and who should be interested?
From fast-growing ecommerce businesses to the world’s largest established marketplace sellers, Whistl prides itself on supporting multi-channel retailers, brands and wholesalers whether you are sending 100 items daily or 50,000.
Whistl’s customers benefit the most by outsourcing more of their supply chain, mailing and customer service operations, ensuring consistent quality assurance throughout the entire customer journey.
Read our case studies to find out more from Whistl customers:
If you would like to find out more about how Whistl could support your business visit whistl.co.uk or call 01628 702 430.